Terms And Conditions

Website Terms Of Use

Welcome to the The Little Sparrow website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Little Sparrow’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Little Sparrow’ ‘TheLittleSparrowShop.com.au’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 3/5 Ross St, Glenbrook NSW 2773. Our ABN is 65 135 190 224. The term ‘you’ refers to the user or viewer of our website.

TheLittleSparrowShop.com.au reserves the right to make changes to this site and these terms and conditions at any time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the
fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your
specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of
the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Marketing

By ordering or registering on TheLittleSparrowShop.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service
team and we will remove you from marketing communications. We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TheLittleSparrowShop.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, to supply less than the quantity you ordered of any item.

Fraud Prevention

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed. We will make reasonable attempts to contact you using the details provided to complete the
necessary security checks. Failure to comply with such requests from The Little Sparrow will result in the order being cancelled and the funds being refunded back to the card used.

Wholesale

TheLittleSparrowShop.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by The Little Sparrow.com.au.

Shipping & Delivery

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. The Little Sparrow will only replace orders using this shipping method providing the order is proved lost in
transit by our delivery company.

The delivery times provided by TheLittleSparrowShop.com.au are estimates only.

TheLittleSparrowShop.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.

TheLittleSparrowShop.com.au will not be held accountable for delivery instructions left on the order being missed or not followed.

More information on The Little Sparrow’s shipping policy

Returns, Refunds, Exchanges & Warranty

Any item which is to be returned to The Little Sparrow will only be accepted approval has been granted by The Little Sparrow and a return merchandise authorisation (RMA) number has been generated. The Little Sparrow reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.

The cost of returning rejected items is the responsibility of the customer and The Little Sparrow reserves the right to hold products until payment of shipping has been made.

More information on The Little Sparrow’s return policy

Pricing

Prices are subject to change without notice. All pricing unless otherwise stated is set to Recommended Retail which in most cases is set by the Australian Importers of the Products. Pricing changes at The Little Sparrow are at the direction of the Australian supplier due to currency fluctuations.

There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Order Cancellations

If notified before goods have been dispatched, TheLittleSparrowShop.com.au can accommodate order cancellations. If items have been shipped, TheLittleSparrowShop.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Layby's

The Little Sparrow does offer customer laybys & payment plans, we require 20% payment of the total order value upfront to secure your layby which will hold the stock to your order. Orders over $1,000 AUD can require 20-50% payment of the total order value upfront to secure your layby. This will be determined by the total value of the order.

Orders requiring stock to be ordered in will not be actioned until the all payments are finalised. Payment intervals are to be no longer than 2 weeks apart. The Little Sparrow will keep you up to date on the progress of your layby as payments are made, and send weekly reminders to you during the layby process.

The Little Sparrow allows a maximum duration of 90 days for the layby to be completed. If your layby payment has not been completed at this point we will contact you to finalise payments and complete the layby arrangements.

If contact from The Little Sparrow cannot be established with a customer after 90 days from the initial payment, the layby which is not finalised will be canceled and a restocking fee of 10% of the total order value will apply. The remaining credit (if any) will be refunded back to you.

Layby's can be set up in our Glenbrook store, over the phone by calling (02) 4739 1211 or emailing us through our contact page.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TheLittleSparrowShop.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

The Little Sparrow.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, TheLittleSparrowShop.com.au shall immediately issue a credit to your credit card account in the amount of the charge.

Product images may not always be an exact representation of the listed product. Many images are sourced from the Australian importers of the products and in many cases the image will not be an accurate representation of the product.

Please refer to images as a reference only and rely on product titles, descriptions and fitment listings for accuracy.

Gift Vouchers

The Little Sparrow gift cards entitle users to Australian Dollars which can be redeemed instore at 3/5 Ross St, Glenbrook NSW 2773. Gift cards have a 12 month expiration date, after 12 months from the date of purchase the gift voucher will be invalid. In order to successfully use your Gift Card the following rules must be adhered to: The Gift Card must be used prior to the Gift Card’s expiration date.

Gift cards are not refundable or redeemable for cash. Gift cards cannot be used to purchase - The Little Sparrow Gift cards. Should the customer return items bought with the use of the Gift Card The Little Sparrow will, at The Little Sparrow's discretion - Issue a refund or credit to the customer.

For further information or clarification of any of the above terms and conditions, please feel free to contact the The Little Sparrow team